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Personal User KYC Verification Guide
Personal User KYC Verification Guide
Written by Lejanie Ponte
Updated over a week ago

Welcome to UniPayment! To ensure the security of your account and to comply with regulatory requirements, we need you to complete the KYC (Know Your Customer) verification process. We use the services provided by Sumsub for certification to ensure the security of the submitted materials and compliance with European Union regulations, as well as Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) requirements. Here is a simple step-by-step guide to help you successfully complete personal verification.

Important Note:

  • Before starting, please prepare your identification documents, such as an ID Card, Passport, or Driver's License.

  • Log in to your UniPayment account using your username and password.

Step 1: Fill in the Basic Information

1. 1 Start Verification: Select “Personal,” then click the “Start KYC Verification” button.

1. 2. Check the box to agree to the terms and then click “Acknowledge and Continue.”

1. 3. Enter Personal Information:

  • Enter your full name, date of birth, country/region, and address. Fields marked with an asterisk (*) are mandatory.

  • Choose the type of identity document.

  • Ensure that this information matches the details on your identification document.

  • Click “Next."

Step 2: Upload Identification Documents

Now, you need to upload scanned copies or photos of your valid identification documents.

  • Select Document Type: Upload the documents according to the type you selected in the previous step.

  • Prepare Document Photos:

  • Use your phone or a scanner to get clear pictures of your documents.

  • Ensure that all text in the photos is legible and free from glare or obstructions.

  • Upload Documents:

    • Click the “+” button and upload both sides of your document.

    • Click “Next.”

Step 3: Verify Identification Documents

3. 1. Select Country/Region.

3. 2. Confirm Document: Confirm the document you submitted in the previous step.

Step 4: Complete the Facial Scan

The final step is to perform a facial scan to verify your identity.

  • Ensure you are in a well-lit area, avoiding backlighting or shadows.

  • Remove any items that might affect recognition, such as hats or sunglasses.

  • Click the “Start Face Scan” button. Follow the instructions on the screen to align your face and remain still.

  • The system will guide you through the scanning process.

  • Once the scan is successful, you will see a confirmation screen.

Completion of Verification

After completing all the steps, your information will be submitted for review. Typically, the review process is completed within 3-5 business days. You will be notified of the verification results by email. You may also receive an email asking you to provide additional materials, if necessary; please follow the above steps to resubmit.

If you encounter any issues during the verification process, you can contact our customer service team at any time through the online chat system at the bottom right of the webpage or via our customer service email at [[email protected]].

Thank you for your cooperation. We look forward to providing you with a safe and reliable service!

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